Ultimate Service®

At Coldwell Banker Preferred Real Estate, we are committed to providing the highest level of Customer Satisfaction by providing personalized Ultimate Service. The Ultimate Service Program at Coldwell Banker Canada ensures that our agents will be determined to understand what is the most important to you. We are here to listen and support your specific needs.



We Listen

We want to know what things are most important to you, the customer. Whether it’s a big backyard, a good school district, or city views, we can help. Tell us what you’re looking for. We’ll listen.



Together we’ll develop a customized service plan that reflects your specific needs. We promise to live up to these written commitments, or you have the right to cancel your buyer’s or seller’s agreement. That’s service on your terms!



We’ve surveyed thousands of Canadian customers to establish our high standards of performance we provide to every home buyer and seller. When our job is done, we’ll ask you to complete a Customer Satisfaction Survey so we can continue to improve.

At Coldwell Banker Preferred Real Estate, we believe that your home purchase or sale should be a pleasant experience, and we will do whatever we can to ensure that it is. We offer Ultimate Service® to make sure that every client leaves our office happy with the service they received.®.

In 1996, Coldwell Banker Canada introduced Ultimate Service®, a unique customer satisfaction program and business philosophy that has earned a *98% customer satisfaction rating from over 90,000 Canadian home buyers and sellers! That’s a level of satisfaction that is unmatched in the industry.

*Based on survey responses from Canadian home buying and selling customers to December 31, 2021.*


At Coldwell Banker Canada, our real estate agents are dedicated to helping you find the home of your dreams. We will discuss your needs and goals and create a customized, full-service buyer plan to guarantee that our agents will help you find your dream property!  

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At Coldwell Banker Canada, our real estate agents are committed to helping you sell your home. We offer a full-service seller program that is customizable to your specific goals and needs.  


"Jim helped us to buy a property a few years ago. We didn’t even give it a second thought to have him help us sell two of our properties this year. He was professional and gave us excellent advice to sell quickly. His advice and friendly approach was welcomed."

By Jenna M

About Jim Pomeroy


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